Emily and I have been on ebay for a year or so now. We don't buy very much and it's always been a really smooth experience so far...until last week.
Emily bought a CD to give to a friend as a b-day gift. We won it for $5 + shipping. Came up to about half price of what we'd pay for it in the store. The CD was described as brand new and sealed in the wrapper...when it came a few days later it was not sealed, the case was scratched and had a hole in it. That would have gone over well as a b-day present.
So, I emailed the seller and he refunded all of our money. We got the CD for free to keep for ourselves, but still don't have the b-day gift.
I still like ebay b/c you can get some fantastic deals.